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EXIN ITIL Foundation (V4) Sample Questions:
1. Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
A) Service level management
B) Service request management
C) Incident management
D) Change enablement
2. What should remain constant within an organization, even when the organization's objectives change?
A) Guiding principles
B) Service offerings
C) Outputs
D) Outcomes
3. Which guiding principle discourages 'silo activity'?
A) Collaborate and promote visibility
B) Start where you are
C) Keep it simple and practical
D) Focus on value
4. Which practice recommends using tools for collaboration and the automated matching of symptoms?
A) Service level management
B) Service request management
C) Problem management
D) Incident management
5. Which function is responsible for the management of a data centre?
A) Application management
B) Facilities management
C) Service desk
D) Technical management
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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