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PMI Project Management Office Certified Professional Sample Questions:

1. An enterprise PMO (EPMO) in a large telecommunications company is overwhelmed with service requests from various departments. With limited resources, the EPMO cannot serve all customers and meet their expectations in the short term.
Which action should the PMO professional take to ensure efficient delivery?

A) Escalate the issue to the executive team and request additional resources.
B) Educate customers on service-level agreements (SLAs) for each service.
C) Prioritize and assign service requests based on their strategic impact.
D) Allocate PMO resources to incoming requests based on their experience.

2. A PMO Professional conducted an annual review of PMO performance and found that the PMO's return on investment (ROI) is lower than last year. The chief executive officer asked the PMO Professional to justify the lower ROI and propose a corrective action plan to improve PMO ROI.
What should the PMO Professional propose?

A) Higher PMO portfolio value, lower cost of PMO, higher ROI.
B) Lower PMO maturity, lower PMO competency, higher ROI.
C) Lower recovered cost value, higher cost of PMO, higher ROI.
D) Lower PMO portfolio value, higher cost of PMO, higher ROI.

3. A junior team member is assigned to a project that uses a unique, in-house methodology. What should the PMO professional do to ensure the junior team member is productive within the shortest possible time?

A) Schedule a refresher training on the methodology for all project team members.
B) Provide the junior team member with the methodology study guide for self-study.
C) Monitor the performance of the junior team member and provide training when required.
D) Assign a more senior team member to mentor and guide the junior team member.

4. Three years ago, a large manufacturing company established a PMO to enhance project outcomes across departments. An experienced PMO professional has now been hired as a consultant to assess the PMO ' s maturity.
What should the PMO professional recommend to help improve the PMO ' s maturity?

A) Transform the PMO into a project management center of excellence (PMCoE) to ensure the organization consistently applies the most mature practices.
B) Introduce more strategic services that align with business goals to improve the PMO ' s maturity.
C) Conduct a PMO service maturity assessment and develop a comprehensive maturity improvement plan that includes continuous service evaluations.
D) Transition the PMO to a value management office (VMO) to increase service maturity and maximize the benefits delivered to PMO customers.

5. The board of directors wants to oversee the company ' s strategic portfolio of capital projects. The PMO will support the portfolio management.
What should the PMO professional do to ensure that the portfolio ' s alignment to strategy meets the executives ' expectations?

A) Establish a benefits realization process to ensure aligned business outcomes.
B) Implement a portfolio management software for tracking progress.
C) Develop a feedback loop so executives can provide their perceptions of service outcomes.
D) Define the proper portfolio alignment to the company ' s strategy.

Solutions: