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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following is a part of purpose of'deliver' activity?

A) Designing product prototypes
B) Monitoring support systems
C) Obtaining supplier resources
D) Managing user onboarding

2. Which two practices interact the MOST with the service desk practice?

A) Change enablement and incident management
B) Service request management and deployment management
C) Deployment management and change enablement
D) Incident management and service request management

3. Which of the following BEST describes an operating model?

A) A conceptual and visual representation of how an organization co-creates value with its customers
B) A recommendation that guides an organization's actions and decisions in all circumstances
C) A set of rules that ensures consistent decision-making and accountability within the organization
D) A set of organizational resources designed for performing specific work or achieving a particular objective

4. Which option is CORRECT in the context of a digital product and a digital service?

A) A digital product replaces the need for services
B) A digital service is independent of a digital product
C) A digital service enables value through the use of digital products
D) A digital service is limited to internal IT systems

5. Which set correctly lists the components of the ITIL Value System (VS)?

A) Guiding principles, governance, discover, deliver
B) Value streams, projects, releases, incidents, changes
C) Guiding principles, governance, value chain, management practices, continual improvement
D) Products, services, customers, suppliers, partners

Solutions: