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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.

2. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) There are no specific e-mail tasks available.
B) The team members don't have the Email Administrator Role provisioned.
C) The environment was not provisioned correctly and the service module is missing.
D) Theteam members have not established the e-mail feature on the Offerings page.

3. Which two are true characteristics about the lifecycle of a service request?

A) If required, users can manually set the "Closed" status for a service request.
B) "Closed" status is set by an automaticjob after a specified number of days.
C) "Customer working" is one of the five seeded status types.
D) Users can reopen a service request when the status is set to "Closed".
E) Users can reopen a service request when the status is set to "Resolved".

4. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

A) The signed-in user does not have the appropriate access privileges to a toolbar.
B) You did not enable the vertical toolbar which is required, while the horizontal is optional.
C) You entered a toolbar height that is not more than 70 pixels.
D) The only toolbar enabled is the default one, and you must configure at least two.
E) You have not enabled the Computer Telephony Integration (CTI) service.

5. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Verify that Eligible for Service is selected on the product item.
B) Validate that AllowDuplicate is selected on the product item.
C) Verify that Root Catalog is selected on the product groups.
D) Validate that the product item is active and published.

Solutions: