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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Redwood UX and AI Features | - Redwood interface configuration
|
| Topic 2: Customer Entitlements and Action Plans | - Entitlements and SLAs
|
| Topic 3: Data Migration and Integration | - Data import/export
|
| Topic 4: Digital Customer Service and Chat | - Digital Customer Service (DCS)
|
| Topic 5: Managing and Extending Service Requests | - Service Request configuration and lifecycle management
|
| Topic 6: Computer Telephony Integration (CTI) | - Telephony integration setup
|
| Topic 7: Notifications, Emails, and Interactions | - Notifications and collaboration
|
| Topic 8: Productivity and Contact Center Tools | - Agent productivity tools
|
| Topic 9: Work Assignment and Routing | - Omnichannel routing
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A) DCS is a visual development tool for creating applications in VBCS.
B) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C) VBCS is a visual development tool for creating applications in DCS.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
2. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) The configured frequency to retrieve emails is too long.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
3. You are creating or editing a SmartText entry. Which four options can you insert into the entry?
A) Variables
B) Images
C) URLs
D) Other SmartText entries
E) Text
F) Tables
4. Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?
A) Adjust the inbound message filters.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
D) Adjust permissions on all customer's profiles.
5. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
A) 1,2,3,4
B) 2,4,3,1
C) 3,2,4,1
D) 1,3,2,4
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: A,D,E,F | Question # 4 Answer: C | Question # 5 Answer: A |
