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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A) Three
B) Two
C) One
D) Four

2. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The databaseusername was not configured correctly.
B) The database passwordwas notentered correctly.
C) The CallRecorded wasnot added to the location.
D) The web service userpassword was not configured correctly.

3. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Assign the user a role and then customize the role for that user only in the permissionstab.
B) Assign multiple roles to the user to customize permissions.
C) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
D) Create a custom role and assign the user to the role.

4. When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?

A) witness_user_role
B) db_datawriter
C) db_owner
D) db_securityadmin

5. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 65534 or 65535
B) 5060 or 5061
C) 5022 or 5023
D) 4022 or 4023

Solutions: