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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) 1 day
B) 1 week
C) Less than 1 hour
D) Less than 4 hour

2. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Analyze module
B) Contact Recording
C) Live Monitor
D) Coach and Learn
E) Quality Management

3. You are proposing Avaya IP Office TM to a regional provider of business telephony as a service.
Which of the following features should you highlight?

A) Avaya Call Reporting
B) Simplified Web Self-Administration
C) Cloud Operations Manager
D) IP Office Media Manager
E) Avaya IX TM Spaces

4. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Offers only simple inbound voice call routing and reporting
B) Is built for Avaya IX TM Workforce Engagement Select
C) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
D) Supports the distribution of on-premise and remote agents and supervisors
E) Provides rapid deployment targets

Solutions: