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Avaya 61451T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20-25% | - System monitoring - Common issue resolution - Backup and recovery procedures |
| Integration and Advanced Features | 10-15% | - Unified Communications features - SIP integration basics - Migration considerations |
| Avaya Aura Communication Manager Architecture | 15-20% | - System redundancy and failover - System components and architecture - Communication Manager messaging - Feature Server functionality |
| Installation and Configuration | 20-25% | - Initial system configuration - Licensing setup - Hardware requirements and installation - Network settings and connectivity |
| Administration Tasks | 25-30% | - Security administration - User and extension administration - Hunt groups and call center configuration - Feature activation and management - System management using SAT/CLI |
Avaya Administering Avaya Aura Communication Manager Specialized Sample Questions:
What are the benefits of using System Manager with Avaya Aura Media Server for announcements?
(Choose Two)
- A. It integrates voice recognition for interactive responses.
- B. It enables high-quality audio playback.
- C. It allows announcements to be scheduled in advance.
- D. It provides scalability in handling simultaneous announcements.
What primary benefit does the Team Button feature provide in Communication Manager?
- A. It allows users to share their call logs.
- B. It encrypts communications among team members.
- C. It enhances collaborative work by linking team members' extensions.
- D. It increases the bandwidth available for calls.
Which description best fits the Bridged Call Appearance feature?
- A. It forwards calls automatically to a preset number.
- B. It encrypts call data for security.
- C. It allows simultaneous display of a call on multiple devices.
- D. It merges two calls into one on the user interface.
How does the Call Center ACD feature benefit a business using Communication Manager?
- A. By reducing the need for direct user interaction
- B. By automatically locking stations that are not in use
- C. By encrypting all calls routed through the ACD
- D. By efficiently routing calls based on agent availability and skill level
How does Avaya Aura Communication Manager enhance system redundancy?
- A. Through its single point of configuration
- B. By requiring manual backup procedures
- C. Through peer-to-peer networking
- D. By allowing server clustering
