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Apple Macintosh Service Sample Questions:

1. Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

A) Ribbon cable
B) Plastic tab
C) Deflection coil
D) Flyback transformer
E) Small screw
F) Anode aperture

2. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Dead battery
B) Not enough RAM
C) Faulty optical drive
D) RAM not completely seated

3. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac mini after it is repaired?

A) Tech Tool Deluxe
B) Apple Service Diagnostic
C) Mac Test Pro
D) Apple Hardware Test

4. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE

A) Computer does not sleep / wake from sleep
B) USB and/or FireWire port(s) do not function
C) Computer does not turn on
D) Network / Internet connectivity issues
E) Cursor is unresponsive in Finder

5. Which of the following scenarios would be most appropriate to use Apple Hardware Test?

A) You want to verify that Mac OS X has been installed properly.
B) You want to test a Mac's Ethernet port after its logic board has been replaced.
C) You need to check the Mac's LCD display for any pixel anomalies.
D) You are unsure if the customer's issue is caused by software or hardware.

Solutions: