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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers

A) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
B) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
C) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
D) The billing system can query Salesforce every night to retrieve changes made to contacts.

2. A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?

A) Managed Package Licenses
B) Permission Sets
C) Sharing Settings
D) Permission Set Groups

3. An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?

A) Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
B) Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
C) Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
D) Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
E) Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information

4. An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
Which of the following Energy and Utilities Cloud solutions can be used?

A) Energy and Utilities Cloud - Sales and Service
B) Energy and Utilities Cloud = Configure Price Quote (CPQ)
C) Energy and Utilities Cloud - Contract Lifecycle Management
D) Energy and Utilities Cloud - Document Generation S

5. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

A) Modify the VEELogoCard FlexCard to change the customer logo.
B) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
C) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
D) Modify the application Page Layout to change/add/remove selected elements

Solutions: