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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Which Information should the BA gather during the initial discovery meeting?

A) A Contact information for key stakeholders
B) Employee review cycle for the support team
C) Limitations of the current support process

2. During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

A) Technical, Stakeholder, Enterprise
B) Financial, Technical, Operational
C) Enterprise, Strategy, Stakeholder

3. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A) User Acceptance Test plan
B) Business analysis plan
C) Release plan

4. A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?

A) Enterprise Analysis
B) Stakeholder Analysis
C) Strategy Analysis

5. Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?

A) Conduct individual interviews to gather input.
B) Conduct a focus group to identify pain points.
C) Conduct a group brainstorming session to generate ideas.

Solutions: