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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Execution & Completion | 16% | - Service call lifecycle - Effort, material, and expense recording - Forms, reports, and documentation |
| Topic 2: Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Topic 3: Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Topic 4: Master Data Management | 12% | - Partners, skills, and service contracts - Organizational structure configuration - Equipment, item, and service call setup |
| Topic 5: Integration & Extensibility | 14% | - Security and permissions - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations |
| Topic 6: SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Topic 7: Workforce Management & Dispatching | 16% | - Activity assignment and optimization - Resource planning and scheduling - Crowd service and technician management |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A) From the activity menu by creating a manual entry
B) From the Home page menu by creating a manual entry
C) From the Equipment menu after checkout
D) From the activity record after the workflow step is set to Finished
E) From the Efforts menu by selecting the Activity object type
2. As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.
A) Release
B) Approve
C) Delete
D) Close
E) Review
3. On which mobile phones can you install the FSM App? Choose Three correct answers.
A) Blackberry
B) Samsung Galaxy S9
C) Apple 'Phone X
D) Windows Phone
4. How Do I notify a technician that he has received a new job? Choose Two correct answers.
A) I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
B) I cannot notify my technician automatically with SAP FSM.
C) I can change a company setting which enables Device Notifications
5. How would a field service technician update the service assignment status? Choose the correct answer
A) By navigating to the address on the service assignments
B) By setting the relevant workflow step
C) By adding a checklist
D) By opening the service assignments
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B,C,E | Question # 3 Answer: B,C,D | Question # 4 Answer: A,C | Question # 5 Answer: A |
