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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Order Management | 26% | - Service Order Creation and Processing - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Status Management |
| Mobile Application | 20% | - Mobile Checkout and Time Tracking - Offline Capabilities - Real-Time Communication - Field Service Mobile App Features |
| Resource Management | 22% | - Workforce Planning and Forecasting - Travel and Route Optimization - Technician Management - Skill-Based Matching |
| Configuration and Integration | 16% | - SAP FSM System Configuration - Integration with SAP ERP and CRM - API and Web Services - Third-Party System Integration |
| Service Reporting and Analytics | 16% | - Service Performance Metrics - Reports and Dashboards - Custom Report Generation - KPI Monitoring and Analysis |
SAP Certified - SAP Field Service Management Sample Questions:
1. What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
A) Develop external communication strategies
B) Simplify IT infrastructure
C) Increase marketing effectiveness
D) Focus on business partnerships
E) Enhance connectivity and optimize functions
2. How can Master Data be created and maintained in FSM?
There are three correct answers.
A) Manually in the Master Data module
B) By bulk upload with the Data Loader
C) By integration with back-end systems
3. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) False
B) True
4. Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
A) Items
B) Activities
C) service contract
D) Person reservation
E) Efforts
F) Business partners
5. What information is contained in the QR code?
Choose the correct answer.
A) A link pointing to the Self Service Portal
B) A short URL pointing to the web page with the chat assistant
C) A URI with the phone number of the responsible technician
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: A,B,C | Question # 3 Answer: A | Question # 4 Answer: A,B,E,F | Question # 5 Answer: B |
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