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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Organizational Culture and Leadership | - Culture Change - Leadership Rounding - Strategic Role of Patient Experience - Employee Engagement |
| Topic 2: Measurement and Analysis | - Statistical Concepts - HCAHPS - Survey Methodology - Translating Data into Action |
| Topic 3: Partnership and Advocacy | - Patient & Family-Centered Care - Effective Communication - Service Recovery - Patient Rights and Advocacy |
| Topic 4: Design and Innovation | - Service Design Thinking - PX Program Development - Innovation Methods - Journey Mapping |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
Question 1
How should a culturally skilled healthcare professional approach the patient and family relationship?
A. Engage the patient and family and put their wishes first.
B. Treat the patient and family as unique personas and further assess social and cultural context.
C. Understand and respect the cultural and social patterns of the given ethnic group.
D. Show formal respect, but apply best professional judgment.
Question 2
The patient experience professional identifies experience-based co-design (EBCD) as the best approach to understand and ease growing challenges in an outpatient oncology setting. Which of the following is the BEST strategy to increase stakeholder collaboration in the process?
A. Develop a series of staff and patient workshops to capture dialogue about different aspects of outpatient oncology services.
B. Schedule exclusively in-person focus groups for current patients to redesign the process.
C. Meet with a project manager and define tactics for an outpatient oncology action plan.
D. Develop a questionnaire for patients to learn about their exam room experience in the outpatient oncology care setting.
Question 3
During a brainstorming meeting, a team member appears resistant, stating, " Why are we even talking about this? We know nothing is going to change. " What is the BEST next approach in overcoming this challenge?
A. Explain the reason for the change.
B. Agree with the team member.
C. Create another shared work team.
D. Escalate to a senior leader.
Question 4
Which comment by a surgeon represents the BEST way to convey effective emotional support to a patient?
A. " We are going to do our best. Don ' t worry about a thing. "
B. " I ' ve performed this procedure hundreds of times. I ' ll take great care of you. "
C. " Don ' t worry; I could do this procedure in my sleep. "
D. " I ' ve done this before. We rarely have complications and you ' ll be fine. "
Question 5
What is the meaning of "validity" in the context of a patient experience survey?
A. The degree to which a survey applied to the same object yields the same results each time
B. The degree to which an individual responding to a survey understands how the survey results will be used
C. The degree to which the measurement made by a survey corresponds to a true value
D. The degree to which the results of a Likert scale survey correspond to equal quantitative intervals
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |
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