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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A) Reduce hardware usage
B) Optimize visitor engagement timing
C) Increase agent call time
D) Improve digital conversion rates

2. Which of the following can be used to trigger an action map?
Response:

A) Scheduled report generation
B) Number of outbound calls completed
C) Visitor behavior such as time on page or cart abandonment
D) Agent's time since last interaction

3. Which performance metric is specifically used to compare outcomes between GPR and legacy routing methods?
Response:

A) Routing decision delay
B) Agent escalation rate
C) Outcome uplift percentage
D) Customer sentiment ratio

4. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

5. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Assign all to the same segment
C) Add routing script overrides
D) Avoid overlapping targeting rules

Solutions: