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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?
- A. A protocol for video calls.
- B. A type of audio codec.
- C. A method for agent authentication.
- D. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
Correct Answer: D 🗳️
The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.
- A. False
- B. True
Correct Answer: A 🗳️
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
- A. Hybrid deployment
- B. Public cloud (SaaS) deployment
- C. Managed service deployment
- D. On-premises deployment
Correct Answer: D 🗳️
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
- A. To initiate a new call.
- B. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
- C. To indicate that a call has been answered.
- D. To transfer a call to another extension.
Correct Answer: B 🗳️
Which SIP response code indicates a successful call redirect?
- A. 200 OK
- B. 486 Busy Here
- C. 404 Not Found
- D. 302 Moved Temporarily
Correct Answer: D 🗳️
