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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What is the correct way to clear the CMOS memory on an HP notebook?

A. Disconnect all power sources (cable and battery), remove the RTC battery, short the RTC battery connectors with a screwdriver, reconnect the RTC battery, reassemble the notebook, and reconnect power.
B. Disconnect all power sources (cable and battery), remove the CMOS jumper access panel, move the jumper to the third position (the reset position), reconnect power, turn on the notebook, move the CMOS jumper back to the normal position, disconnect power, reassemble the notebook, and reconnect power.
C. Disconnect all power sources (cable and battery), remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the notebook, and reconnect power.
D. Disconnect all power sources (cable and battery), remove the CMOS button access panel, press and hold the CMOS button for five seconds, replace all components, and reconnect power.

Question 2

A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A. Try reading the protected media on a standard definition device to ensure that the media is working properly.
B. Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
C. Flash the BIOS to ensure that the latest version of HDCP is configured for the device.
D. Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.

Question 3

To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A. HP Vision diagnostics memory test
B. HP Support Assistant memory diagnostic test
C. HP USB diagnostics memory test
D. BIOS memory test

Question 4

Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A. provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
B. drains power quickly with a surface that provides real ground potential with a very low electrical impedance.
C. provides a soft surface to prevent scratches on the case or outer shell of the computer.
D. provides a dissipative connection for a wrist strap that must be worn by the service technician.
E. provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.

Question 5

What is the correct order of steps in the HP six-step troubleshooting process?

A. Develop action plan, implement action plan, implement preventative measures, collect data, evaluate data, and problem solved.
B. Develop action plan, implement action plan, collect data, evaluate data, problem solved, and implement preventative measures.
C. Collect data, evaluate data, implement preventative measures, develop action plan, implement action plan, and problem solved.
D. Collect data, evaluate data, develop action plan, implement action plan, problem solved, and implement preventative measures.

Solutions: