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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Usage services only target the Consumer market
B) Deployment services gets hardware installed in businesses or connected at home, ready to use.
C) Consumer usage services enhance customer experience by offering a high level of security.
D) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.

2. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Keep Safe
B) Data Protection
C) Defective Media Retention
D) Remote Delete

3. How can HP Care Packs help consumers?

A) HP Care Pack Services allow consumers to use compatible consumables.
B) HP Care Pack Services are not available for consumers.
C) HP Care Pack Services help consumers print on non-supported media.
D) HP Care Pack Services help consumers get their equipment up and running

4. Which option is available in Deployment Services?

A) Maintenance Kit Replacement
B) Consulting and Project Management
C) Warranty Extensions
D) Assets Tagging

5. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Contractual services are not available to small and medium business customers.
B) HP Care Pack Services are useful only for small and medium business customers with big IT staff
C) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
D) Small and medium business customers have strong IT capabilities and do not need extra services

Solutions: