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HP HP2-H33 Exam Syllabus Topics:

HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer has a high volume of sensitive data to protect.
C) A customer needs an onsite technician to support the hardware fleet.
D) A customer requires project management to deploy personal systems.
E) A customer needs to be able to add or remove devices from the same service engagement.
F) A customer has established security policies and procedures.

2. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP standard warranty offers limited support for a short time period.

3. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Offsite Repairs
B) PC Tracking and Recovery
C) Printer and Accessory Installation
D) Asset Tagging

4. When do HP Post Warranty Care Pack Services need to be registered?

A) within 30 days after the expiration of the warranty
B) within 10 days after purchasing the care pack
C) within 10 days after the purchase of the hardware
D) within 90 days after the purchase of the hardware

5. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on warranty duration and extensions.
D) Duration of services is based on event type, depending on the hardware issue.

Solutions: