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ITIL 4 Managing Professional Transition (ITIL-4-Transition日本語版) Sample Questions:
大規模な多国籍組織の CIO は、IT 部門全体のパフォーマンスが悪いことに気付きました。CIO は、IT 部門全体のパフォーマンスを向上させるために、スタッフの行動パターンを変えることに取り組んでいます。
次のうち、スタッフの行動を改善するのに最も役立つのはどれですか?
- A. 学習の機会を提供する、失敗しても安全な実験の実行
- B. かんばんボードを採用して、ソフトウェア開発チーム間の作業の流れを視覚化する
- C. 作業項目間の「遅延のコスト」を比較して、財務的に価値のある作業が優先されるようにする
- D. ソフトウェアを迅速にデプロイするための CI/CD ツールの実装
Correct Answer: A 🗳️
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最も多くの人がサイロを打破し、矛盾する目標を排除するのに役立つ基本原則はどれですか?
- A. コラボレーションして可視性を促進する
- B. フィードバックを受けながら繰り返し進歩する
- C. 今いるところから始めましょう
- D. 最適化と自動化
Correct Answer: A 🗳️
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より緊密で協力的な関係を築くことを目的とする実践はどれですか?
- A. 情報セキュリティ管理
- B. サプライヤー管理
- C. サービス構成管理
- D. リリース管理
Correct Answer: B 🗳️
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ユーザーが問題を報告するために選択できるさまざまなアクセス チャネルがあることを保証するプラクティスはどれですか。
- A. サービスデスク
- B. インシデント管理
- C. 変更の有効化
- D. サービスレベル管理
Correct Answer: A 🗳️
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アジャイルと DevOps の実践を導入した結果、組織は大きな文化的変化を遂げています。
従業員がこれらの異なる働き方に順応するのを助けるために、マネージャーはトヨタ型をどのように使用できますか?
- A. チームのために難しい決定を下し、段階的なガイダンスを提供することによって
- B. 大きな変化にどのようにアプローチするかを事前に決定する詳細な計画を作成することによって
- C. ゼロから始めるチームを含む幅広い変化を奨励することによって
- D. 古い習慣をやめて新しい習慣を身につけるためのルーチンの実践を奨励することによって
Correct Answer: D 🗳️
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