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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A) ARS:Alternate Route Wait Time = 0
B) SIP line:Check OOS
C) ARS:Alternate Route
D) SIP line:Call Initiation Timeout = 0

2. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) Yes, but a supervisor has to install the CCV software.
B) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
C) No, this feature only works using the Compact Contact Center.
D) Yes, provide the correct settings in Supervisor Views.
E) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.

3. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?

A) IMAP
B) MAPI
C) SNMP
D) UMS Web

4. A customer has multiple IP Offices that have been in operation for over three years. IP hard phone users are complaining that they are experiencing "one way audio" during the calls. The problem has only recently started to occur. The problem is random and is hard to duplicate. Which three could be used to troubleshoot this issue? (Choose three.)

A) a packet sniffing trace
B) an IP Office Monitor trace with AVRIP options enabled
C) an IP Office Monitor trace with H.323 options enabled
D) an IP Office Monitor trace with Real Time Audio trace options enabled
E) a current Network Assessment

5. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) Voice Compression Module
B) H.323 Networking License
C) Avaya IP Endpoints License
D) LAN Interface Module

Solutions: