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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. When would you want to force an application to launch using Rosetta?

A) You want to run a Universal Binary application with PowerPC plug-ins on an Intel-based Mac.
B) You want to run an Intel-native application on a PowerPC-based Mac.
C) You want to run a PowerPC-native application on an Intel-based Mac.
D) You want to run a Universal Binary application on a PowerPC-based Mac.

2. What is the function of the PMU in an Apple desktop computer?

A) The PMU controls all aspects of power flow.
B) The PMU controls the speed of the hard drive.
C) The PMU manages the amount of virtual memory used.
D) The PMU manages all communication with attached peripherals.

3. Which of the following is ALMOST CERTAINLY a hardware-related problem?

A) Blinking question mark at startup
B) Distorted video at startup
C) Error beep at startup
D) No video at startup

4. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A) Service News
B) Service manual
C) User's manual
D) Discussions

5. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Is your Mac connected to a network?
B) Can you open any files?
C) What version of AppleWorks are you using?
D) Can you open other AppleWorks files?

Solutions: