[2023] MS-740 All-in-One Exam Guide Practice To your MS-740 Exam!

Preparations of MS-740 Exam 2023 Microsoft 365 Certified: Teams Support Engineer Associate Unlimited 123 Questions

NEW QUESTION # 17
You are configuring Microsoft Teams for a company.
You configure the Direct Routing setup for the tenant- The 200 OK message is not received for outbound SIP options in the Session Border Controller (SBC) logs.
You need to find the root causes of the issue.
What are the three causes of the issue? Each correct answer presents part of the solution.
NOTE; Each correct selection is worth one point.

• A. TLS context is used for Microsoft Teams proxy.
• B. The certificate must be assigned to TLS context for the Microsoft Teams proxy.
• C. The SBC certificate assigned to TLS context for Microsoft Teams proxy must be signed from an approved root CA
• D. The SBC trusted root certificate store for the Microsoft Teams TLS context is missing the full certificate chain of the SBC certificate.
• E. The SBC trusted root certificate store for the Microsoft Teams TLS context contains the Baltimore root CA.

Answer: B,C,D

NEW QUESTION # 18
A company uses Microsoft Teams.
The company reports that employees are using an app in Teams that is not approved by company policies.
You need to block the app.
What should you do? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 19
Contoso uses Microsoft Teams.
Users in the tenant have access to third-party applications that they are not supposed to in Microsoft Teams.
You need to bkxk a small group of users from using the app in the Microsoft Teams app store.
Which steps should you take to achieve this goal? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Topic 2, Contoso, Ltd
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. When you are ready to answer a question, click the Question button to return to the question.
Background
Contoso, Ltd. is a telecommunications company that has offices in Bulgaria, Italy, Canada, and the United States. The company has 5,000 employees. The company has the following departments:
IT
Sales
Human resources (HR)
Research and development (R&D)
Technical support
Legal
The company does a lot of business with the following partner companies. Contoso employees are not able to communicate with these partners by using Microsoft Teams.
Microsoft.com
PartnerCompanyLTD.com
The company currently uses Skype for Business (SfB) as a collaboration tool. The company wants to migrate to Microsoft Teams. Contoso is beginning a pilot project as part of a Microsoft Teams upgrade. You determine that some offices do not have calling plan licenses.
Current environment
Active directory
The network contains an on-premises Active Directory domain. All user accounts are assigned to departmental organizational units (OUs).
Network environment
All traffic is routed through a VPN solution.
Average network bandwidth on Wi-Fi is 3.2 mbps.
Microsoft 365
You assign all employees a Microsoft Office 365 E5 license. You enable the following services for all users:
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure AD dynamic group membership
Azure Active Directory (Azure AD)
Microsoft Teams
The Microsoft Teams upgrade policy is set to Islands coexistence mode.
Requirements
Calling
You must create auto attendants and call queue groups for the sales department and the support department. You must configure the following numbers:

Sales department employees must be able to dial international numbers. Other department employees must be prevented from dialing international numbers.
The secondary number for the sales department must always be displayed whenever a sales department employee makes an outbound call.
Calls to support team members must be distributed in such a way that each agent gets the same number of calls.
Emergency calling
You must configure the following normalization rules for emergency calls:
Sales department users need to use 4-digit extension calling.
Support department users need to use 5-digit extension calling.
All local calls for Redmond (country code and region code is +1425) should be dialed without having to put the +1425 in front of the number.
Security
You must implement dynamic group membership and use the department's attribute.
Users must change their password every 60 days.
You must implement a new security policy that has the following requirements:
Only guest users from the approved partner domains must be allowed to connect to collaborate by using Microsoft Teams.
Guest users must be prevented from inviting other guests.
Guest users must be prevented from making private calls.
The sales and the technical support department should be able to dial out using the corresponding number.
Guest users should only be allowed to chat from their own accounts.
Teams channels
Teams and channels must meet the following compliance requirements:
Each team must expire 365 days after it is created.
All team content must be deleted when the team expires
An administrator must be able to restore deleted team content within 30 days.
Group names must not change once they are created.
Meetings and live events
You identify the following requirements for meetings and live events:
All meetings facilitated by employees must be hosted on Microsoft Teams.
Guest users must be able to join live events.
Guest users must always wait in a meeting lobby.
Employees must always bypass the meeting lobby when they join meeting by using the Microsoft Teams client.
You must record all live events.
Issues
User1
User1 starts an important meeting by using Microsoft Teams. The call drops unexpectedly. User1 provides you with the following log data after reproducing the issue:

User2
Administrators report that User2 can sign in to Teams. Most policies are assigned to User2, but you are not able to assign a phone number to User2. You run the following PowerShell command and review the output:

User3
User3 reports an authentication issue while signing in to Teams. You troubleshoot the issue by reviewing the Teams desktop app logs. You identify the following authentication error message:
0xCAA82EE7 The server name could not be resolved.
User4
User4 reports that they receive multiple email messages about missed chat conversations.
Sales team
You create a Team named Test is used by the sales team.
All users report that an error message displays when they view the Files tab in the general channel for the team.
You view the following error in the debug logs:
2021-05-14T14:56:54.001Z Err items-view error:
singleOperationHandler.spFolderItemSet.getItems - File Not Found.
Conditional Access policy
Users report a variety of issues accessing resources. You run the following PowerShell cmdlets:
$CA = Get-AzureADMSConditionalAccessPolicy -Identity
$CA.ToJson()
You review the output from the cmdlets:

Teams performance
After recent network changes, users report the following issues that impact all users:
Messages arrive to recipients after significant delays.
The Teams app loads slowly.
The quality of audio and video during meetings is poor.
Calls drop unexpectedly and it takes a long time to rejoin meetings.
You review the following log entries:

NEW QUESTION # 20
A company uses Microsoft Teams.
You need to configure email channel settings for the company.
Where should you perform each task? To answer, drag the appropriate locations to the correct requirement. Each location may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://support.microsoft.com/en-gb/office/manage-who-can-send-email-to-a-channel-in-teams-4f1a1224-e71b-45de-8f68-8e08f7874fa9
https://docs.microsoft.com/en-us/microsoftteams/enable-features-office-365

NEW QUESTION # 21
A school implements Microsoft Teams.
Teachers report that they cannot schedule Teams live events.
You need to investigate and troubleshoot the issue.
You run Get-MsolUser -UserPrincipalName [email protected] | Format-List DisplayName,Licenses and
review the results as shown in the Licenses exhibit.

You review the Microsoft Teams debug logs that you collect from the teacher's device as shown in the Debug
logs exhibit.

You review the meeting policy settings as shown in the Meeting policy exhibit.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

Answer:

Explanation:

Explanation
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Reference:
https://docs.microsoft.com/en-us/azure/active-directory/enterprise-users/licensing-service-plan-reference
https://docs.microsoft.com/en-us/microsoftteams/teams-live-events/plan-for-teams-live-events

NEW QUESTION # 22
A company uses only global policies for Microsoft Teams applications.
A user reports that they are experiencing issues related to Teams applications.
You need to determine which policy should be used to troubleshoot the issues based on their origin.
What should you use to troubleshoot the issues? To answer, drag the appropriate features to the setting configuration requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 23
You support a Microsoft Teams environment for a company.
You review the error message that displays for users. The error message is shown in the Sales Team Files
exhibit. (Click the Sales Team Files tab.)

You review the external access settings in the Teams admin center as shown in the Sales Team SharePoint site
exhibit (Click the Sales Team SharePoint site tab.)


For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 24
A company uses Microsoft Teams licenses and mailboxes that are hosted on-premises.
Employees do not have access to Teams calendars.
You need to resolve the issue.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://techcommunity.microsoft.com/t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009

NEW QUESTION # 25
You need to resolve the issue reported by User4.
How should you resolve the issue? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
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NEW QUESTION # 26
You support a Microsoft Teams environment for a company.
A user separates a conversation into a stand-alone window. The user reports that they cannot see some messages in the stand-alone window.
You need to troubleshoot the issues.
How should you respond? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point

Answer:

Explanation:

NEW QUESTION # 27
A company uses only global policies for Microsoft Teams applications.
A user reports that they are experiencing issues related to Teams applications.
You need to determine which policy should be used to troubleshoot the issues based on their origin.
What should you use to troubleshoot the issues? To answer, drag the appropriate features to the setting
configuration requirements. Each feature may be used once, more than once, or not at all. You may need to
drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 28
Contoso uses Microsoft Teams.
Users are unable to use a storage service provided by Google as file storage in Microsoft Teams.
You need to resolve the issue.
How should you complete the PowerShell cmdlet? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 29
Contoso, Ltd. uses the domain contoso.com. The company adds fabrikam.com as an additional domain.
You schedule a meeting from the contoso.com domain by using the Microsoft Teams app. You are unable to add a user named [email protected] to the meeting.
You need to resolve this issue.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Set the value of the HiddenFromAddressListsEnabled attribute to False for the user's mailbox.
• B. Assign an audio conferencing license to UserA.
• C. Ensure that the Fabrikam.com domain is verified in Microsoft 365.
• D. Assign a Microsoft Exchange license to UserA.
• E. Set the value of the HiddenFromAddressListsEnabled attribute to True for the user's mailbox.

Answer: A,C,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoft-365/admin/setup/add-domain?view=o365-worldwide

NEW QUESTION # 30
A company uses Microsoft Teams.
The company must obtain a copy of all messages from a private channel named Project1. The private channel
is part of a team named Finance.
You need to obtain a compliance copy of all messages sent in Project 1.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 31
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A user works from a remote location and has a LAN connection and a mobile internet connection. Each connection is provided by a different internet service provider.
The user can make and receive calls by using the LAN connection. The user cannot make or receive calls by using the mobile connection.
You need to determine the cause of the issue.
Solution: Confirm whether the user can communicate with external users.
Does the solution meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION # 32
A company wants to use the Microsoft Call Quality Dashboard (CQD) to monitor and investigate calls.
You need to provide guidance on how to use the CQD.
Which action can you perform by using the CQD? To answer, drag the appropriate responses to the statements. Each response may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/microsoftteams/quality-of-experience-review-guide

NEW QUESTION # 33
A company uses Microsoft Teams.
The company must obtain a copy of all messages from a private channel named Project1. The private channel is part of a team named Finance.
You need to obtain a compliance copy of all messages sent in Project 1.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 34
When users attempt to delete a private channel in a Microsoft Teams environment the following error message displays:

You analyze the debug logs and see the following entry

Answer:

Explanation:

NEW QUESTION # 35
You need to troubleshoot the performance of Microsoft Teams. To answer, select the appropriate options in
the answer area. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 36
You need to investigate the issues for User1.
What should you conclude? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 37
A company uses Direct Routing for its telephone solution.
Users in the sales department are unable to make outbound calls. You observe that the sales department does not have a voice routing policy assigned.
You need to resolve the issue.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 38
......

The Troubleshooting Microsoft Teams certification exam covers a wide range of topics related to troubleshooting Microsoft Teams. These topics include identifying and resolving issues related to audio and video quality, troubleshooting problems with meetings and conferences, resolving issues with file sharing and chat, and diagnosing issues related to integration with other Microsoft applications. Additionally, the exam covers best practices for troubleshooting and resolving Teams-related issues.

Skills measured

• Troubleshoot Microsoft Teams voice issues (15-20%)
• Troubleshoot issues signing into Microsoft Teams (15-20%)
• Troubleshoot teams and channels (10-15%)
• Troubleshoot issues with files (15-20%)
• Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)

 

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