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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A) Increase the Data Storage Allocation on the CMS.
B) Increase the File System Partition size on the CMS.
C) Increase the Free Space Allocation on the CMS
D) Increase the number of VDNs on the Communication Manager

2. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
D) Tape backup is called CMSADM, while network backup is referred as Maintenance.

3. Which three are settings for Vector Variables? (Choose three)

A) Assignment
B) Length
C) Stop Position
D) Action
E) Scope

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Vector farm
C) Hunt Group farm
D) Agent Login ID farm

5. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Predicted Waft Time
B) Dynamic Queue Position
C) Percent Allocation Distribution
D) Service Objective

Solutions: