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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Preparation for Certification Audit | - Certification Readiness
|
| Planning an SMS Implementation | - Implementation Planning
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Continual Improvement | - Improvement Activities
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?
- A. Conducting regular reviews of identified information and other associated assets
- B. Assigning the responsibility for appropriately classifying and protecting information and other associated assets to the asset owners
- C. Establishing rules to control physical and logical access to Information and other associated assets
Correct Answer: C 🗳️
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
According to scenario 1, which of the following controls implemented by Antiques is a detective and administrative control?
- A. Enable the automatic update feature of the new software
- B. Review of all user access rights
- C. Review of the information security policy
Correct Answer: B 🗳️
An organization uses Platform as a Services (PaaS) to host its cloud-based services As such, the cloud provider manages most off the services to the organization. However, the organization still manages____________________
- A. Application and data
- B. Servers and storage
- C. Operating system and visualization
Correct Answer: A 🗳️
Based on scenario 10. did invalid Electric provide a valid reason for requesting the replacement of the audit learn leader?
- A. No, because the auditee can request the replacement of an auditor only if the auditor has worked for the auditee
- B. No, because Issuing a recommendation for certification lo a main competitor is not a conflict of interest situation
- C. Yes, because the auditee can request to replace an auditor that has worked for one of its major competitors
Correct Answer: C 🗳️
Scenario 3: Socket Inc is a telecommunications company offering mainly wireless products and services. It uses MongoDB. a document model database that offers high availability, scalability, and flexibility.
Last month, Socket Inc. reported an information security incident. A group of hackers compromised its MongoDB database, because the database administrators did not change its default settings, leaving it without a password and publicly accessible.
Fortunately. Socket Inc. performed regular information backups in their MongoDB database, so no information was lost during the incident. In addition, a syslog server allowed Socket Inc. to centralize all logs in one server. The company found out that no persistent backdoor was placed and that the attack was not initiated from an employee inside the company by reviewing the event logs that record user faults and exceptions.
To prevent similar incidents in the future, Socket Inc. decided to use an access control system that grants access to authorized personnel only. The company also implemented a control in order to define and implement rules for the effective use of cryptography, including cryptographic key management, to protect the database from unauthorized access The implementation was based on all relevant agreements, legislation, and regulations, and the information classification scheme. To improve security and reduce the administrative efforts, network segregation using VPNs was proposed.
Lastly, Socket Inc. implemented a new system to maintain, collect, and analyze information related to information security threats, and integrate information security into project management.
Socket Inc. has implemented a control for the effective use of cryptography and cryptographic key management. Is this compliant with ISO/IEC 27001' Refer to scenario 3.
- A. No, because the standard provides a separate control for cryptographic key management
- B. No, the control should be implemented only for defining rules for cryptographic key management
- C. Yes, the control for the effective use of the cryptography can include cryptographic key management
Correct Answer: C 🗳️
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