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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. A customer states that the BlackBerry 10 (BB10) is connecting to the incorrect Wi-Fi network in a multiple WLAN environment. The customer requires a connection to a specific network that will allow access to needed resources on their intranet. Where can the preferred connections be checked and set?

A) Open Settings, select Network Connections and select Wi-Fi. select Saved Networks and select Reorder, move the desired profile to the top of the list to indicate order of preference for connections.
B) Open Settings, select Network Connections and select Wi-Fi. Delete any unwanted connection profiles until the desired AP is the only valid connection for this environment.
C) Open Settings, select Network Connections and select Wi-Fi, select Saved Networks, open the unwanted connection profile and remove the password. This will prevent the connection to that WLAN.
D) Open Settings, select Network Connections and select Wi-Fi. select Advanced and disable any unwanted profiles. This will force the BB10 to connect to the desired, enabled profile.

2. Where can a user edit folder redirection on a new BlackBerry 10 (BB10)?

A) BlackBerry Balance
B) System Settings Notifications
C) BlackBerry Hub settings
D) Accounts in System Settings

3. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Support and then select the newty available Create Report on the bottom panel.
B) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
C) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
D) Open Help, select Support and select Log Submission from the List.

4. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?

A) Fully qualified domain name:8082
B) Fully qualified domain name:8081
C) Fully qualified domain name:4101
D) Fully qualified domain name:3101

5. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?

A) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
B) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
C) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
D) There is no support for any application by BlackBerry. All support requests will be directed to the developers.

Solutions: