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What is the format of the ServiceNow CIS-EM Exam
Language: English
Exam Length: 65 questions
Passing score: 70%
Exam Format: Multiple choice questions
Exam Duration: 90 minutes
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ServiceNow CIS-EM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Optimization | 10% | - Maintenance and troubleshooting - Best practices and operational efficiency - Security and access control - Performance tuning and noise reduction |
| Topic 2: Alerts and Correlation | 30% | - Impact profiles, impact trees, and service impact analysis - Incident creation and integration - Alert Intelligence and Service Operations Workspace features - Priority calculation, scoring, and groups - Alert processing and management rules - Alert definition and attributes - Alert grouping and correlation strategies |
| Topic 3: Event Configuration and Processing | 27% | - Inbound actions and event management jobs - CI binding and identification - Connectors: preconfigured, custom, push/pull methods - Event rules, filters, thresholds, and field mapping - Event lifecycle and processing flow - Scripting: Regex, JavaScript, PowerShell |
| Topic 4: Event Sources and Integration | 10% | - Monitoring tool integration - Metric connectors and data collection - Supported event sources and protocols - Third-party integration best practices |
| Topic 5: Event Management Overview | 13% | - Key features and capabilities - User interfaces: Operator Workspace, Alert Intelligence, Dependency Maps - IT Operations Management (ITOM) solution - Customer challenges and business value - Common Service Data Model |
| Topic 6: Architecture and Discovery | 10% | - CMDB integration and dependency mapping - Discovery and MID Server components - Event Management architecture - Monitoring process and data flow |
