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EMC Dell Cloud Services Design 2023 Sample Questions:

1. An IT organization has built cloud services and needs to decide on a chargeback model. Considering the existing budget policy in their company, the financial controllers in the lines of business (LOBs) prefer consistent usage and billing patterns.
Additionally, they require that service consumption does not exceed planned usage.
Which chargeback model best fits this scenario?

A) Pay-as-you-use capability that allows IT to maximize utilization of resources.
B) Both guaranteed and variable resources allowing for overuse
C) Fixed cost and guaranteed resources with threshold limits for usage
D) Variable resources that allows flexibility for LOBs, with threshold limits for usage

2. An IT organization is in the process of transitioning to an ITaaS model and adopting cloud services.
The Chief Information Officer (CIO) is very concerned about the cultural shift in mindset that will be required in order to achieve success.
What might this concern be?

A) IT staff have to learn to focus only IT efficiently and costs
B) It has to change from reacting to problems towards proactively creating services that meet business needs.
C) Lines of business have to culturally change and only adopt IT's service offering to prevent Shadow IT
D) External service providers have to be retained to educate IT stuff on operating like one of them

3. A Chief Information Officer (CIO) of a financial services company is facing a peculiar dilemma. Any line of business (LOB) request for IT services takes too long to be delivered.
The core problem that has been identified is that there are multiple ways to order services that involve cumbersome processes with several manual and redundant steps. The CIO understands that the order and delivery process must move to a new model.
Which model would be most appropriate?

A) Value IT
B) Lean IT
C) Bi-modal IT
D) Adaptive IT

4. The operations department of a major hosting provider is under pressure to deliver services more quickly. They have a large number of tools for managing IT technologies across the data center.
Although investments in virtualization and automation have been made, it still takes months to provision basic IT services to meet new customer demands. Hence, the provider is considering offering cloud services.
What is a key focus area for driving higher operational efficiency and associated profits?

A) Provide a custom capability for each customer based on analysis of the application architecture; use shared services where possible
B) Re-design and strengthen the architecture to ensure that the components within the data center are modular and can be reused
C) Deliver custom services using automation tools, apply change control to the tools to minimize change; develop reusable components to build environments
D) Deliver customer services derived from an approved set of standardized service templates, establish change control to manage the life cycle of the templates

5. The IT group within a manufacturing organization is transforming their manual service offerings into automated service offerings to be made available through a service catalog.
On reviewing the required KPIs for the service, the service transition project manager asks you if the monitoring tools they currently use need to be replaced.
What capabilities are needed to effectively monitor the required KPIs?

A) Measure, gather, analyze, and present the required metrics
B) Provide end-to-end support of the services
C) Integrate with the orchestration engine to provide automation
D) Control, monitor, automate, and manage all elements of the service

Solutions: