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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Tell John to be patient and wait for the email to arrive.
B) Reset John's password and let him know the password to log in with.
C) Resend the invite.
D) Submit a ticket to Genesys Cloud support.
E) Add John to Genesys Cloud again so that a new invitation will be generated.

2. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

3. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

4. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The phone name
B) The Base Settings
C) The Hardware ID (MAC address)
D) The phone model

5. What type of trunk would you create to connect to an AudioCodes Mediant gateway?

A) Network interface trunk
B) WebRTC phone trunk
C) SIP phone trunk
D) External trunk

Solutions: