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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Unified Border Element media bypass only
B) Cisco Emergency Responder
C) Webex Edge Audio
D) Survivable Gateway

2. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is no or invalid Text-to-Speech Message.
B) There is a codec mismatch.
C) Cisco Cloud Text to Speech engine is unavailable.
D) The audio file is missing.

3. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Templates
B) Debug Console
C) Watchtower
D) Export Logs
E) Reports

4. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.

5. An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A) Desktop layout JSON
B) Multimedia profile
C) Call recording policy
D) ANI validation rule

Solutions: