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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) スコープ内のすべてのプロセス
B) 管理システムプロセスの要件
C) ビジネスに不可欠なサービスをサポートするもの
D) サービス管理の計画と実装のプロセス

2. マネジメントシステムの目的は何ですか?

A) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
B) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
C) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
D) サービスのレベルを定義、同意、記録、管理するため

3. 規格の文脈において、「適合」という用語は何を表しますか?

A) 認定機関による品質マネジメントシステム認証
B) 監査不適合報告書と再監査報告書との調整
C) サプライヤー認証の検証
D) 要件への準拠

4. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) 変更管理
B) サービスデスク
C) 構成管理
D) リリース管理

5. 問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?

A) 解決策を検討中
B) 問題の分類
C) 問題の修正
D) 問題の特定

Solutions: