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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which dimension of service management considers how activities are coordinated?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

2. Which statement about the 'continual improvement' practice is CORRECT?

A) A single continual improvement register should be maintained by senior management
B) It is the role of senior management to authorize improvement initiatives
C) Training should be provided to those involved in continual improvement
D) Continual improvement participation should be limited to a small dedicated team

3. Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

A) 1 and 4
B) 3 and 4
C) 1 and 2
D) 2 and 3

4. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Understand how each element contributes to value creation
B) Start with a complex solution, then simplify
C) Try to create a solution for every exception
D) Ignore the conflicting objectives of different stakeholders

5. Which is included in the purpose of the 'service level management' practice?

A) To ensure accurate information about the configuration of services is available
B) To ensure that suppliers and their performance are managed appropriately
C) To set clear business-based targets for service levels
D) To maximize the number of successful service and product changes

Solutions: