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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?

A) Non-Qualifying Points updates happen in real-time by default
B) Enable Real-Time Update of Qualifying Points Balance
C) Enable Real-Time Update of Non-Qualifying Points Balance
D) Create a Flow to update the Points Balance field

2. Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data spread across many Loyalty Management objects?

A) Quick Actions
B) Batch Management
C) Data Processing Engine
D) Decision Table

3. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
B) Use the standard Order Lookup of the Transaction Journal Object
C) Create a custom text field in Transaction Journal object to save the order purchased by the client.
D) Use standard Order Lookup on the Loyalty Ledger object

4. How is Loyalty Management data, including Loyalty Program, Loyalty Tier, and Member Benefits made available in Salesforce CDP?

A) Ensure Loyalty data is enabled and mapped in the CDP daily.
B) Configure Loyalty Management Bundle Data Mappings.
C) Configure the Loyalty Data Accelerator Package.
D) Configure Loyalty data in the CDP through S3 buckets (Cloud).

5. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
B) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected

Solutions: