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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?

A) Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
B) Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
C) Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.
D) Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.

2. AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A) Break down training materials into quick reference guides for job-specific functions.
B) Ensure each team has a Salesforce champion that can provide one-on-one training.
C) Place all training materials on the home page so users can find them easily.
D) Record hour-long pieces of training for each job role so users can review on their own time.

3. Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

A) Use one org as primary and create external objects for the accounts and opportunities of the other one.
Then, use standard reports.
B) Use CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.
C) Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.
D) Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org.
Then, use standard reports.

4. Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?

A) Third-party data warehouse
B) Salesforce Sales Cloud
C) Salesforce B2B Commerce
D) Salesforce CPQ

5. AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

A) Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
B) Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
C) Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.
D) Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.

Solutions: