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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Align sales processes with organizational goals - Translate business requirements and KPIs into Sales Cloud solutions |
| Data Management | 15% | - Manage data governance and maintenance - Data migration and integration considerations - Ensure data quality and scalability |
| Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
| Consulting Practices | 14% | - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption |
| Practical Application of Sales Cloud Expertise | 33% | - Leverage Campaigns and integration tools - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks needs to integrate Salesforce with an external ERP system to sync Order data in near real-time. What should the consultant recommend evaluating first?
- A. Chatter posts to notify ERP team
- B. Manual CSV export/import daily
- C. Middleware/integration platform (e.g., MuleSoft) and API strategy
Correct Answer: C 🗳️
After a project deployment, several bugs were identified by end users and prioritized by the project team. How should a consultant resolve these issues?
- A. Build out the issue resolution release in the staging environment.
- B. Build out the issue resolution release in a development sandbox.
- C. Perform user acceptance testing (UAT) In a development sandbox.
Correct Answer: B 🗳️
Cloud Kicks sells configurable products with multiple options and needs to generate accurate, discounted quotes directly from Opportunities. What should the consultant recommend?
- A. A custom Opportunity Product spreadsheet export
- B. Salesforce CPQ
- C. Standard Quotes only
Correct Answer: B 🗳️
Cloud Kicks is running a campaign for the Shoe of the Month club. Sales management wants to use Campaign Influence features with Opportunities to attribute a percentage of success to Influential campaigns. Which feature will allow for revenue share with standard and custom attribution models?
- A. Create a reporting snapshot for Campaign Influence.
- B. Customizable Campaign Influence for reporting.
- C. Create a formula field to track Campaign Influence.
Correct Answer: B 🗳️
How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?
- A. Establish KPIs for end users.
- B. Demo Sales Cloud to end users.
- C. Observe end users.
Correct Answer: C 🗳️
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