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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 2: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 3: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 4: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 5: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 6: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 7: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 8: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 9: Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. As a technician, I need to buy material in addition to what I can use from stock. How is this requirement solved in the mobile application? Choose the correct answer.
A) You need to call your back office for such types of material
B) You need to enter a purchase order on the mobile
C) You need to enter a sales order on the mobile
2. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A) Windows desktop
B) Blackberry
C) Windows phone
D) Android
E) iOS
3. Which tool is used to build an online cloud report'? Choose the correct answer.
A) Crystal Reports
B) Jaspersoft Studio
C) Caspar Studio
D) Crystal Dashboards
E) Microsoft Reports
4. What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
A) Select a template
B) Select a record form the linked object
C) Select whether it is mandatory
D) Select a linked object
5. What does visibility condition do in checklists? Choose Two correct answers.
A) It can hide checklist-elements
B) It can hide chapters
C) It allows you to define conditions what to show when on the checklist
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D,E | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B,C |
