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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Analytics | 8%–12% | - Custom report creation - Standard reports and dashboards - Data sources and key figures |
| Topic 2: Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Topic 3: Product and Pricing | 8%–12% | - Product master data - Pricing configuration - Price lists and discount determination |
| Topic 4: Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Topic 5: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 6: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 7: User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Topic 8: Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Topic 9: Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Topic 10: Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Topic 11: Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Topic 12: Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Topic 13: Quotation and Sales Order Management | 8%–12% | - Sales order integration - Document flow and status management - Quote creation and processing |
| Topic 14: Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Topic 15: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. A Bill of Material was triggered from SAP Hybris Cloud for Customer using the Request External Pricing option. Where can the pricing and quantity be edited?
A) In the parent item only
B) In the child item only
C) In the quotation header
D) In both the parent item and the child item
2. Which data is synchronized bi-directionally between SAP Hybris Cloud for Customer and SAP CRM on premise? (2 correct answers)
A) Territory Management data
B) Product master data
C) Opportunities
D) Account Master Data
3. A product has the following components. Choose the correct answers.
A) Product Category: Product data is maintained in the Administrator facet
B) Price and Discount: Maintains pricing for products when pricing is local to SAP Cloud for Customer
C) Price Usage: here it is defined for which business objects a certain price is relevant
D) Product Basic Data: Represents the product itself
4. You need to change the settings for the lead aging notification. What do you have to do?
A) Use the business configuration work center to modify the number of days of the notification expiration
B) Use the Application and User Management work center to assign users to the notification
C) Use the Sales work center to trigger the time of the notification
D) Use the Administrator work center to set up priorities for the notification
5. Activity List is a grouping of activities of a certain type. Determine whether this statement is true or false.
A) False
B) True
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,D | Question # 3 Answer: A,B,D | Question # 4 Answer: A | Question # 5 Answer: B |
