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1. Which type of customer are OfficeJet Pro XL cartridges targeted toward?

A) Customers with very high workgroup print needs that require WebjetAdmin manageability
B) Customers who need professional and manageable color for proof printing
C) Customers who need a maximum flexibility for color cartridge yields
D) Customers with high individual print usage who need low operating costs

2. Which statement is true about loyal HP customers?

A) They commonly seek out various suppliers for the best deal
B) They purchase products from the HP brand and one reseller only.
C) They are not concerned about product reliability.
D) They value price overall other factors when making a purchase

3. What represents illegal competition in the after-market?

A) Refill
B) Third-party products
C) Retail
D) Counterfeit

4. Why should you look after a loyal customer?

A) They tend to be more demanding.
B) They spend the most money.
C) They are willing to sacrifice quality for an attractive price.
D) They tend to be more faithful to one reseller.

5. Why should you and your customers avoid selling or giving away any empty HP original supplies boxes?

A) According to HP T&C's the box belongs to HP and needs to be presented if an HP representative asks you to do so.
B) The box is intended for recycling and should be returned in the Planet Partner Program.
C) An empty box is a counterfeit and the possession is illegal.
D) The boxes can be re-used to sell counterfeit products.

Solutions: