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The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows
• Administering the CIC System

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We recommend the following course prerequisites prior to beginning ICCE:

• Configuring Call Flows
• Administering the CIC System

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf