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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Support | 20% | - Fault isolation and issue resolution - System monitoring and routine maintenance - Backup, restore, and software updates |
| Topic 2: Infrastructure & Requirements Gathering | 25% | - Data network assessment and readiness - Customer business and productivity requirements - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure |
| Topic 3: Implementation & Configuration | 35% | - User configuration, dial plan, and routing - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - Licensing, feature activation, and system setup |
| Topic 4: Network & Telephony Integration | 20% | - Security and access control - LAN/WAN connectivity and QoS - SIP trunking and PSTN connectivity |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question 1
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A. Voicemail Pro with IMS
B. Unified Messaging
C. Message Manager
D. Outcalling
E. Voicemail Pro with UMS
Question 2
What is the maximum number of digital stations that would be supported on an IP500 chassis with three DS cards and a combo card?
A. 30
B. 24
C. 48
D. 32
Question 3
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
A. Database Action
B. Condition Action
C. Configuration Action
D. Miscellaneous Action
Question 4
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
A. Advanced
B. General
C. Dependencies
D. Log on
Question 5
When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
A. if older IP Office applications are to be supported
B. if all licenses will need to be renewed
C. if hardware is compatible with the new version of IP Office
D. if telephones need to be upgraded thereby increasing downtime
E. if telephones and system features have changed between loads
Solutions:
| Question 1 Answer: E | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A,C,D,E |
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