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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about HP Care Pack Central? (Select two.)

A) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
B) It helps customers find discounts on hardware they plan to purchase.
C) It helps you quickly identify eligible Care Packs for an HP hardware product.
D) It enables you to view recommended Care Packs and supporting information.

2. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) Do you have employees who travel frequently?
B) How do your employees currently migrate their data?
C) How do you make changes to BIOS settings for the new PCs that arrive at your site?
D) How do you manage the complexity of dealing with your devices, network, and software Issues?
E) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?

3. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to increase security for sensitive data.
B) They need to standardize IT implementations (global/multi-national, multi-location).
C) They need to shift the IT focus/time from deployment tasks to core business activities.
D) They need IT resources focused on innovation.
E) They need to get reports about their IT performance environment.

4. Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?

A) Priority Services and Configuration Services
B) Data Migration Services
C) Configuration and Installation Services
D) Next Business Day Onsite

Solutions: