ITIL v3 Foundation: Exam objectives

The candidates for the ITIL v3 Foundation certification exam must be able to demonstrate their skills in the IT service management as covered in the syllabus. To develop the required competence, you must take time to go through the topics covered in the units of the test. They are as follows:

ITILFND01: Service Management as a Practice – the applicants are required to develop an understanding of the service concepts and be able to describe the concept of service management as a practice. In other words, they should have the ability to do the following:

Explain the concept of best practices within the public domain;

• • Describe why ITIL is successful;• Describe the concept of a service;• Describe the concept of external and internal customers and services;• Describe the concept of service management;• Describe the concept of IT service management;• Describe the concept of the stakeholders within service management;• Describe functions and processes;• Describe the process model and process characteristics.

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PeopleCert ITIL Foundation Exam Reference

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PeopleCert ITIL Foundation Exam

PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.

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