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EXIN ITIL 4 Foundation Sample Questions:

1. When is the earliest that a workaround can be documented in 'problem management'?

A) After the problem has been logged
B) After the problem has been resolved
C) After the problem has been prioritized
D) After the problem has been analyzed

2. Which is an example of a business related measurement?

A) The average time to respond to change requests
B) The number of passengers checked in
C) The average resolution time for incidents
D) The number of problems resolved

3. What is important for a 'continual improvement register' (CIR)?

A) Improvement ideas are tested, funded and agreed
B) Improvement ideas from many sources are kept in a single CIR
C) Improvement ideas that are not being actioned immediately are removed from the CIR
D) Improvement ideas are documented, assessed and prioritized

4. Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

A) Optimize and automate
B) Collaborate and promote visibility
C) Think and work holistically
D) Focus on value

5. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Collaborate and promote visibility
B) Keep it simple and practical
C) Think and work holistically
D) Progress iteratively with feedback

Solutions: