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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) Event Monitor
B) PIF Report
C) List Distribution
D) PC Analysis Extract

2. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) six months plus the current month
B) three months plus the current month
C) since the dialer was installed
D) The current month

3. Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)

A) Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
B) Static IP addresses are needed for supervisor workstations.
C) The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
D) The APC server IP address is required for Proactive Contact Agent installation.
E) Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.

4. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Command User Interface (System Telnet)
B) Editor
C) Analyst
D) Agent Application

5. Which two statements are accurate regarding networking requirements in Avaya Proactive Contact (APC. installation? (Choose two.)

A) APC supports Ethernet III networks with User Datagram Protocol (UDP) feature.
B) The connection between a PG230 and the Application server must be l0BaseT.
C) Traffic isolation is needed between the digital switch and the Application Enablement Services (AES).
D) The supervisor workstation requires a DHCP address.
E) The APC server can use a DHCP address.

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