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Avaya 133-S-715.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Interaction Center (IC) Architecture | - System components and deployment models - Call routing and interaction handling - IC server configuration and integration |
| System Administration and Maintenance | - Configuration management - Troubleshooting and performance tuning |
| Installation and Deployment | - Integration between IC and OA - Prerequisites and installation order |
| Operational Analyst (OA) Reporting | - Database configuration and analytics setup - Report generation and performance metrics - Reporting architecture and data flow |
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