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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle Processes | - Service design, transition, and operation - Service delivery and control processes |
| Service Management System (SMS) Fundamentals | - ISO/IEC 20000 standard structure and principles - Scope and application of IT service management system |
| Performance Evaluation and Improvement | - Monitoring, measurement, and reporting - Continual service improvement (CSI) |
| Service Management Planning and Implementation | - Establishing SMS implementation plan - Roles, responsibilities, and governance |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Who should verily the effectiveness of the corrective actions taken by the auditee after an internal audit?
- A. An Independent auditor should be contracted to perform this evaluation
- B. The information security manager
- C. The internal auditor
Correct Answer: C 🗳️
What should an organization allocate to ensure the maintenance and improvement of the information security management system?
- A. Sufficient resources, such as the budget, qualified personnel, and required tools
- B. The documented information required by ISO/IEC 27001
- C. The appropriate transfer to operations
Correct Answer: A 🗳️
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Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on this scenario, answer the following question:
OpenTech has decided to establish a new version of its access control policy. What should the company do when such changes occur?
- A. Identify the change factors to be monitored
- B. Include the changes in the scope
- C. Update the information security objectives
Correct Answer: C 🗳️
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Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on scenario 7. InfoSec contracted Anna as an external consultant. Based on her tasks, is this action compliant with ISO/IEC 27001°
- A. No, the skills of incident response or forensic analysis shall be developed internally
- B. Yes, organizations must use external consultants for forensic investigation, as required by the standard
- C. Yes, forensic investigation may be conducted internally or by using external consultants
Correct Answer: C 🗳️
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The incident management process of an organization enables them to prepare for and respond to information security incidents. In addition, the organization has procedures in place for assessing information security events. According to ISO/IEC 27001, what else must an incident management process include?
- A. Establishment of two information security incident response teams
- B. Processes for using knowledge gained from information security incidents
- C. Processes for handling information security incidents of suppliers as defined in their agreements
Correct Answer: B 🗳️
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