May 24, 2025 Step by Step Guide to Prepare for ISOIEC20000LI Exam BrainDumps

ISO/IEC 20000 Lead Implementer ISOIEC20000LI Real Exam Questions and Answers FREE Updated on 2025

NEW QUESTION # 31
Why is the power/interest matrix used for?

• A. Define the information security and physical boundaries
• B. Determine and manage interested parties
• C. identify business requirements

Answer: B

NEW QUESTION # 32
Upon the risk assessment outcomes. Socket Inc. decided to:
* Require the use of passwords with at least 12 characters containing uppercase and lowercase letters, symbols, and numbers
* Require the change of passwords at least once every 60 days
* Keep backup copies of files on IT-provided network drives
* Assign users to a separate network when they have access to cloud storage files storing customers' personal data.
Based on the scenario above, answer the following question:
Which of the following options indicate that Socket Inc. used risk modification to treat risks?

• A. Conducting a risk assessment before deciding to use third-party services
• B. Requiring the change of passwords at least once every 60 days
• C. Storing customers' personal data in a cloud-based storage

Answer: B

NEW QUESTION # 33
Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
Which of the following indicates that the confidentiality of information was compromised?

• A. Modification of patients' medical reports
• B. Invasion of patients' privacy
• C. Service interruptions due to the increased number of users

Answer: B

Explanation:
Confidentiality of information is the property that information is not made available or disclosed to unauthorized individuals, entities, or processes. In other words, confidentiality ensures that only those who are authorized to access the information can do so. In the scenario, the confidentiality of information was compromised when the software company modified some files that contained sensitive information related to HealthGenic's patients. This modification resulted in the invasion of patients' privacy, which means that their personal and medical information was exposed to unauthorized parties. Therefore, the correct answer is B.
References: : ISO/IEC 27001:2013, Information technology - Security techniques - Information security management systems - Requirements, clause 3.14.

NEW QUESTION # 34
Based on scenario 9. the top management decided to accept the risk related to a nonconformity to control 5.17 Authentication informal ion. is this acceptable?

• A. Unacceptable, the company should have provided justification for accepting the risks and documented it
• B. Acceptable, the company analyzed the implementation costs and accepted the risk
• C. Acceptable, as the company properly informed the internal audit that they decided to accept the risk

Answer: A

NEW QUESTION # 35
What should an organization allocate to ensure the maintenance and improvement of the information security management system?

• A. The appropriate transfer to operations
• B. Sufficient resources, such as the budget, qualified personnel, and required tools
• C. The documented information required by ISO/IEC 27001

Answer: B

Explanation:
According to ISO/IEC 27001:2022, clause 10.2.2, the organization shall define and apply an information security incident management process that includes the following activities:
* reporting information security events and weaknesses;
* assessing information security events and classifying them as information security incidents;
* responding to information security incidents according to their classification;
* learning from information security incidents, including identifying causes, taking corrective actions and preventive actions, and communicating the results and actions taken;
* collecting evidence, where applicable.
The standard does not specify who should perform these activities, as long as they are done in a consistent and effective manner. Therefore, the organization may choose to conduct forensic investigation internally or by using external consultants, depending on its needs, resources, and capabilities. However, the organization should ensure that the external consultants are competent, trustworthy, and comply with the organization's policies and procedures.
References: ISO/IEC 27001:2022, Information security, cybersecurity and privacy protection - Information security management systems - Requirements, clause 10.2.2; PECB ISO/IEC 27001 Lead Implementer Course, Module 10: Incident Management.

NEW QUESTION # 36
Based on scenario 5, what can be considered as a residual risk to Socket Inc.?

• A. The use of passwords with at least 12 characters containing a mixture of uppercase and lowercase letters, symbols, and numbers
• B. Files arc decrypted once the user is authenticated
• C. Users with access to cloud storage files are segregated on a separate network

Answer: B

NEW QUESTION # 37
Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.

• A. Extend the duration of the training and awareness session
• B. Consider self-studies as the type of activities needed to address the competence gaps
• C. Adjust awareness sessions to the target audience based on the activities they perform within the company

Answer: C

NEW QUESTION # 38
Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that wouldallow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. is the action plan for the identified nonconformities sufficient to eliminate the detected nonconformities?

• A. No, because the action plan does not include a timeframe for implementation
• B. No, because the action plan does not address the root cause of the identified nonconformity
• C. Yes, because a separate action plan has been created for the identified nonconformity

Answer: A

Explanation:
According to ISO/IEC 27001:2022, clause 10.1, an action plan for nonconformities and corrective actions should include the following elements1:
* What needs to be done
* Who is responsible for doing it
* When it will be completed
* How the effectiveness of the actions will be evaluated
* How the results of the actions will be documented
In scenario 9, the action plan only describes what needs to be done and who is responsible for doing it, but it does not specify when it will be completed, how the effectiveness of the actions will be evaluated, and how the results of the actions will be documented. Therefore, the action plan is not sufficient to eliminate the detected nonconformities.
References:
1: ISO/IEC 27001:2022, Information technology - Security techniques - Information security management systems - Requirements, clause 10.1, Nonconformity and corrective action.

NEW QUESTION # 39
Which of the following is the information security committee responsible for?

• A. Ensure smooth running of the ISMS
• B. Set annual objectives and the ISMS strategy
• C. Treat the nonconformities

Answer: B

NEW QUESTION # 40
Which security controls must be implemented to comply with ISO/IEC 27001?

• A. Those included in the risk treatment plan
• B. Those designed by the organization only
• C. Those listed in Annex A of ISO/IEC 27001, without any exception

Answer: A

Explanation:
ISO/IEC 27001:2022 does not prescribe a specific set of security controls that must be implemented by all organizations. Instead, it allows organizations to select and implement the controls that are appropriate for their context, based on the results of a risk assessment and a risk treatment plan. The risk treatment plan is a document that specifies the actions to be taken to address the identified risks, including the selection of controls from Annex A or other sources, the allocation of responsibilities, the expected outcomes, the priorities and the resources. Therefore, the security controls that must be implemented to comply with ISO
/IEC 27001 are those that are included in the risk treatment plan, which may vary from one organization to another.
References:
* ISO/IEC 27001:2022, clause 6.1.3
* PECB ISO/IEC 27001 Lead Implementer Course, Module 5, slide 18

NEW QUESTION # 41
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

• A. Extend the duration of the training and awareness session in order to be able to achieve better results
• B. Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
• C. Promise Lisa that future training and awareness sessions will be easily understandable

Answer: B

Explanation:
According to the ISO/IEC 27001:2022 standard, the organization should determine the necessary competence of persons doing work under its control that affects the performance and effectiveness of the ISMS. The organization should also ensure that these persons are aware of the information security policy, their contribution to the effectiveness of the ISMS, the implications of not conforming with the ISMS requirements, and the benefits of improved information security performance. The organization should also provide information security awareness, education, and training to all employees and, where relevant, contractors and third-party users, as relevant for their job function. The awareness, education, and training programs should be planned, implemented, and maintained according to the needs of the organization and the results of the risk assessment and risk treatment.
Therefore, Colin should have handled the situation with Lisa by delivering training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company.
This would ensure that the content and the language of the sessions are appropriate and understandable for the target audience, and that the sessions are effective and efficient in achieving the desired learning outcomes.
By doing so, Colin would also avoid wasting time and resources on delivering sessions that are too technical or too basic for some employees, and that do not address their specific information security challenges and responsibilities.
References:
* ISO/IEC 27001:2022, Clause 7.2 Competence and Clause 7.3 Awareness
* ISO/IEC 27002:2022, Clause 7.2.2 Information security awareness, education and training
* PECB ISO/IEC 27001 Lead Implementer Course, Module 4: Leadership, Commitment, and Support of Top Management.

NEW QUESTION # 42
'The ISMS covers all departments within Company XYZ that have access to customers' data. The purpose of the ISMS is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security." What does this statement describe?

• A. The organizational boundaries of the ISMS scope
• B. The information systems boundary of the ISMS scope
• C. The physical boundary of the ISMS scope

Answer: A

Explanation:
The statement describes the organizational boundaries of the ISMS scope, which define which parts of the organization are included or excluded from the ISMS. The organizational boundaries can be based on criteria such as departments, functions, processes, activities, or locations. In this case, the statement specifies that the ISMS covers all departments within Company XYZ that have access to customers' data, and excludes the ones that do not. The statement also explains the purpose of the ISMS, which is to ensure the confidentiality, integrity, and availability of customers' data, and ensure compliance with the applicable regulatory requirements regarding information security.
The statement does not describe the information systems boundary of the ISMS scope, which defines which information systems are included or excluded from the ISMS. The information systems boundary can be based on criteria such as hardware, software, networks, databases, or applications. The statement does not mention any specific information systems that are covered by the ISMS.
The statement also does not describe the physical boundary of the ISMS scope, which defines which physical locations are included or excluded from the ISMS. The physical boundary can be based on criteria such as buildings, rooms, cabinets, or devices. The statement does not mention any specific physical locations that are covered by the ISMS.
References:
* ISO/IEC 27001:2013, clause 4.3: Determining the scope of the information security management system
* ISO/IEC 27001 Lead Implementer Course, Module 4: Planning the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 6: Implementing the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 7: Performance evaluation, monitoring and measurement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 8: Continual improvement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 9: Preparing for the ISMS certification audit
* ISO/IEC 27001 scope statement | How to set the scope of your ISMS - Advisera1
* How to Write an ISO 27001 Scope Statement (+3 Examples) - Compleye2
* How To Use an Information Flow Map to Determine Scope of Your ISMS3
* ISMS SCOPE DOCUMENT - Resolver4
* Define the Scope and Objectives - ISMS Info5

NEW QUESTION # 43
Based on scenario 8. how does the HealthGenic's negligence affect the ISMS certificate?

• A. HealthGenic might not be able to renew the ISMS certificate, as it has not conducted management reviews at planned intervals
• B. HealthGenic might not be able to renew the ISMS certificate, as the internal audit lasted longer than planned
• C. HealthGenic will be able to renew the ISMS certificate, as they did not detect any information security incident in the past two years

Answer: A

NEW QUESTION # 44
Which statement is an example of risk retention?

• A. An organization terminates work in the construction site during a severe storm
• B. An organization has implemented a data loss protection software
• C. An organization has decided to release the software even though some minor bugs have not been fixed yet

Answer: C

Explanation:
According to ISO/IEC 27001 : 2022 Lead Implementer, risk retention is one of the four risk treatment options that an organization can choose to deal with unacceptable risks. Risk retention means that the organization accepts the risk without taking any action to reduce its likelihood or impact. It applies to risks that are either too costly or impractical to address, or that have a low probability or impact. Therefore, an example of risk retention is when an organization decides to release the software even though some minor bugs have not been fixed yet. This implies that the organization has assessed the risk of releasing the software with bugs and has determined that it is acceptable, either because the bugs are not critical or because the cost of fixing them would outweigh the benefits.
References:
* ISO/IEC 27001 : 2022 Lead Implementer Study guide and documents, section 8.3.2 Risk treatment
* ISO/IEC 27001 : 2022 Lead Implementer Info Kit, page 14, Risk management process
* 3, ISO 27001: Top risk treatment options and controls explained

NEW QUESTION # 45
The application used by an organization has a complicated user interface. What does the complicated user interface represent in this case?

• A. A type of threat, since it may result in an unwanted incident
• B. An intrinsic vulnerability, since it is a characteristic of the asset
• C. An extrinsic vulnerability, since it is fin external factor that impacts the asset

Answer: B

NEW QUESTION # 46
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